Whitney Equipment Company maintains a fully staffed service department consisting of three technicians and a 5,000 sf service shop providing the best possible service to our customers before, during and after equipment purchase.
Each service technician maintains a primary focus of several complementary product lines while simultaneously cross-training on the others in order to maintain our commitment to continuously support our customers. Technicians are factory trained and authorized to perform start-up, warranty, and repair service on the majority of the equipment represented.
In addition to start-up and repair services, Whitney Equipment Company offers preventative maintenance programs, which includs service contracts as well as service training. It is our position that the best practice is to be proactive rather than reactive when it comes to maintaining equipment. Whitney provides cost effective means to keep your equipment downtime to a minimum because we understand the importance of equipment reliability and the cost associated with equipment downtime. Customers participating in preventative maintenance contracts receive discounted parts and/or labor.
Ben Scrace Ben Scrace has been a member of Whitney since 2001. Ben moved from a sales position in Arizona in November 2003 to Washington to become our After Markets Manager overseeing the service department. Ben maintains sales responsibility in addition to service and currently covers Southern Washington and the lower panhandle of Idaho. Ben has a degree in Management and Marketing from Northeastern University. Ben enjoys long walks along aeration basins and moonlight dinners above pump stations.
Noel Vivion - Aftermarket Service Manager Noel is a Mechanical Engineer with over thirty five years experience with centrifugal pumps with special concerns for pump fluid end design, pump application and lift station design. His past factory employments consist of ITT Flygt Corporation (Fairfield, CA), TRW Mission (Houston, TX), Reed American Company (Houston, TX), Afton Pumps (Houston, TX), Krogh Pump Company (San Francisco, CA), as well as, Silverado Engineering (Novato, CA) where he was the business owner for onsite service to many end users of centrifugal pumps. He has also had extensive training on the other product lines Whitney Equipment Company offers; i.e. Severn Trent Services, Lightnin Mixers, Bran+Luebbe, Capitol Controls, Teledyne Isco, etc.
Randy McDowell Randy recently joined our company in 2008 after working at a municipality. He spends most of this time doing Flygt start ups in the field.
Roger Woolley Roger grew up on a dairy farm near Rochester, Minnesota. He developed mechanical skills at an early age working on farm equipment and his brother's stock car. He has a bachelors degree in education from Central Washington University. He is a retired elementary teacher. He spent five years, before coming to Whitney in 2008, as an owner/operator long haul truck driver. Roger has developed and demonstrated a unique combination of electrical understanding, mechanical skills, patience, and perseverance to become a talented shop technician.
Rick Harrington Rick Harrington joined Whitney Equipment in 2009 and his primary focus is to service Chlortec and our chemical feed equipment. He has many years of experience with Chlortec as a service technician servicing their equipment.
Micah Davis Micah Davis joined Whitney Equipment in 2009 and is an assistant for our in shop service and takes care of shipping and receiving and inventoring.
Diamond McDowell Diamond McDowell joined Whitney Equipment in 2008 and is our service scheduler. She schedules our startups as well as the in shop and in field service. She also takes care of the sales of Flygt, Chlortec, and Morris/Yeomens pump parts.
