Whitney Equipment Company maintains a fully staffed service department consisting of three technicians and a 5,000 sf service shop providing the best possible service to our customers before, during and after equipment purchase.
Each service technician maintains a primary focus of several complementary product lines while simultaneously cross-training on the others in order to maintain our commitment to continuously support our customers. Technicians are factory trained and authorized to perform start-up, warranty, and repair service on the majority of the equipment represented.
In addition to start-up and repair services, Whitney Equipment Company offers preventative maintenance programs, which included service contracts as well as service training. It is our position that the best practice is to be proactive rather than reactive when it comes to maintaining equipment. Whitney provides cost effective means to keep your equipment downtime to a minimum because we understand the importance of equipment reliability and the cost associated with equipment downtime. Customers participating in preventative maintenance contracts receive discounted parts and/or labor.
Ben Scrace Ben Scrace has been a member of Whitney since 2001. Ben moved from a sales position in Arizona in November 2003 to Washington to become our After Markets Manager overseeing the service department. Ben maintains sales responsibility in addition to service and currently covers Southern Washington and the lower panhandle of Idaho. Ben has a degree in Management and Marketing from Northeastern University. Ben enjoys long walks along aeration basins and moonlight dinners above pump stations.
Randy McDowell Randy recently joined our company in 2008 after working at a municipality.
Noel Vivion Noel Vivion joined Whitney Equpment Company in 2007 after 30 years of pump service and sales expierence. He is very expierenced with Flygt equipment having worked at Flygt for several years and is our prime startup person for Flygt equipment.
Roger Woolley Roger joined Whitney in 2008 to fill the role of shop technician.
Diamond McDowell Diamond McDowell joined Whitney Equipment in 2008 and is our service scheduler. She schedules our startups as well as the in shop and in field service.
